FAQs

Frequently Asked Questions

Do I need a referral from my GP?
No, not unless you are going through BUPA or other private healthcare provider, in which case you need to be referred by your GP, or by a consultant registered with that provider.  Simply call us on 0208 6737930 or email us via the form on the contact us page and our team will be happy to arrange your appointment.

How do I know which therapy I need – my child is experiencing issues that are listed under more than one therapy? 
There is overlap between the different disciplines, for example both our art therapist and our psychologist can help with behavioural issues, but they will use different approaches. One of the team will speak to you to understand the nature of your concerns, and then the team will decide together who is the most appropriate therapist for you and your child to see.

Will I attend therapy sessions with my child?
This will depend on the nature of the therapy. For speech and language therapy, we encourage parents to attend sessions so that they can apply what happens in the session at home. Our psychologist, art therapist and play therapist will normally see a parent on their own first, and then decide with you how the therapy should proceed and the extent of your involvement.

How long will I have to wait for an appointment?
As long as we have an open appointment time available, you could be seen within the week. We do not operate waiting lists and if in the unlikely event we are unable to accommodate you, will refer you on to another recommended local therapist.

How long are therapy sessions?
Sessions vary between 30-60 minutes depending on the age of your child, which therapy is most appropriate, and the purpose of the appointment. Assessments generally take longer than an average therapy session would. Similarly younger children typically cope better with shorter duration appointments of 30 minutes.

How often will I need to come?
This really depends on the nature of the problem and the level of concern. We will be happy to discuss this with you and make recommendations regarding this once we know you and your child better. On average children tend to attend sessions once per week unless they have more complex needs.

How long will therapy take?
It is never easy to predict treatment length since many factors influence the success of therapy. Depending on the nature and severity of the difficulty your child has, therapy could last from just a few weeks to a number of months. Children with complex needs may need longer term support. If this is the case we will be happy to discuss and agree a number of therapy sessions with a review date for future decision making.

How much will sessions cost?
See our Fees page

What is the cancellation policy?
We have a 24hr cancellation policy – appointments not cancelled / cancelled on the day of your session are charged in full