Payment methods and policies


Cancellation Policy

To support our busy therapists we have a 24 hour cancellation policy – appointments not cancelled / cancelled on the day of your session are charged in full. Appointments on a Monday must be cancelled by 9.30am on the Friday before the appointment.

Paying by Direct Debit

You can set up a direct debit payment using a Go Cardless account by clicking here. To find out more about the Go Cardless service, visit the Go Cardless FAQ page.

Paying by credit card

Visa and Mastercard Credit card payments are accepted.

Travel Fees

Please note that home and school visits outside of SW15 may incur an additional travel fee to reflect the therapist’s expenses and time away from the clinic. This will be set by the therapist on a case by case basis before the start of therapy.